Frequently asked questions
You may find your answer faster by browsing our useful frequently asked questions section.
With your business portal access, log in to the website from the homepage using you email and password.
Once logged in:
- Select either Book course or Book training.
- Select a team member, or add a new team member, then click continue.
- Select the preferred course/location and click continue.
- Select the format you would like the learner to attend and continue to select the time and date.
- Select if you would like a physical card to be sent to the learner after they complete the course.
- Review the booking summary, add a Purchase Order number and agree to the Terms and Conditions and the Cancellation Policy.
- Proceed to enter your payment details.
Each learner needs a unique individual email address to be booked on a course. This allows us to email the confirmation of course booking with a link to their online enrolment form.
This will make getting a Site Safety Card much faster as it will be instantly available via the learner’s Personal Portal and can be downloaded to either their Google or Apple Wallet. It is also available to view in the Business Portal under Manage Staff.
To complete a booking, you need to sign up and log in first however, you can browse the Course Calendar to view available training courses without signing up or logging in.
You can pay online by using a Credit Card, Internet Bank Payment, or use Credit that is on your account.
Alternatively, you can visit one of our Training Centres and pay by EFTPOS over the counter.
If you have an invoice, this can also be paid online via the Business Portal under Payments.
We accept Visa, Mastercard and AMEX.
We use a secure payment gateway. Card details are encrypted when sent and not stored at any time by Site Safe. Please read our Privacy Information statement for more information.
Prepayment is a requirement even if you provide a purchase order number when training with Site Safe unless Site Safe has approved credit for your account.
If you would like to charge to your account, please contact us and we can send you a credit application form.
The trainer can often change at short notice, so we do not advertise courses as being run by a particular trainer.
Please refer to our terms and conditions.
Classroom courses
For in-class courses, changes and cancellations must be received at least 5 working days prior to a course.
To change courses, you must first cancel the original booking. Our cancellation policy will apply.
If you are cancelling a course with 5 or more business days’ notice, then you can do this yourself via the Business Portal.
Online courses
For courses with an online component, such as the Passport Plus - Flexi, no changes or cancellations can be made after the online modules have been started.
If the online modules have not been started, then date changes for the in-class session are permitted up to 5 working days prior to the scheduled start time of the course. This can be changed online by the company’s administrator by cancelling or rebooking.
Log in to your Business Portal, in the Dashboard select ‘switch attendee’ to update the learner details. Please remember to include a unique email address for all learners. Alternatively, please contact us and we can assist you to make this change.
For courses with an online or webinar component, the login/registration details will be sent to the learner’s email. For these courses, no learner name changes can be made after the online modules have been started.
You must enter the correct details for the learner, so that we can enrol them faster and get their Site Safety Card (Passport) issued sooner.
Only the learner can fill out the digital enrolment form and unique email addresses and phone numbers must be used.
For courses with an online/webinar component, you must enter the learner's name and a unique email address.
We will contact you if the course is cancelled or postponed to organise a rebooking or refund where necessary.
Contact us by phone or email with details of your purchase. If you have credit in your online account this can be refunded at any time. View our online refund form here
For more information, please refer to our Information for Learners.
You may be required to bring equipment or PPE specifically relating to a Site Safe course. This will be outlined in your course confirmation.
If you have a credit on your account then this will be automatically deducted from the cost of any bookings/purchases.
To view your previous financial transactions, you will need to login to the Business Portal and look in Payments.
If you would like a full statement, you can download this in Payments.
Please check that you have available funds and check that you have entered in the correct credit card number, expiry, name of cardholder and CVC number. If your credit card is still declining please contact us.
Anyone who has been set up on your account as either the Super Administrator, Membership Administrator, or a Transactional user will be able to access your online credit.
If you wish to give another Staff Member portal access, go to Account Settings and use the search bar at the bottom to add someone with either Transactional user or Membership Administrator privileges. The new person that you add will then be sent details to be able to sign in.
Please note only the Super Administrators or Membership Administrators have access to be able to remove and add people to your company account.
To add or remove people from your company account, login to the Business Portal, Manage Staff page and you can either add new staff members or edit and delete staff off your company account.
Yes, Site Safe will match your login with your company's membership status to ensure you receive the correct rate when booking. Please contact us if you are still not receiving the correct rates.
If you are a pre-approved academic institution, you can book any Foundation and Passport Plus courses online and will automatically receive the student discount rate.
If your organisation has not been preapproved, or you would like to make a booking for a course at your own venue, please contact us.
If you are a student and hold a Student ID and wish to complete a booking, please contact us to receive the student rate.
Your Digital Site Safety Card is accessible via the Personal Portal once your course has been processed. You can then download the card to your Google/Apple Wallet.
If you prefer a physical copy, you can order one at the time of booking the course or contact us to request one.
For more information about what to expect on course, please read our our Information for Learners page.
No. NCEA unit standards do not expire and can only be achieved once, even if you attend the course again.
You can join a waitlist by clicking request a course under Book Course of the Business Portal or the Course Calendar.